FAQs

You may order online here or you can email us at sales@moderntimbercraft.com anytime or you may call (866) 999-6635 or (610) 850-0111 (M-F 9am-5pm)

We do have a showroom that is available by appointment M-F if you would like to stop by. We are always able and happy to send you photos of products or short video clips to help in the decision making process as well.

Average processing time for most orders is 3-5 business days. Adding upgrades such as lacquer finish will increase the lead time by up to 3 additional days in most instances.

We deliver to the US and Canada via UPS Ground. Orders generally ship in 3-5 business days. Delivery times vary depending on the delivery location and other factors.

We offer a 14-day return policy on unaltered pieces. Any items that are not returned within 30 days or have been altered in any way including drilling for mounting hardware, will not be eligible for a refund. We are not responsible for return shipment fees.

Each and every piece is taken from barns, houses and other buildings dating from the late 1700s through the early 1900s. You will receive a custom note with your order letting you know the type of structure that your piece(s) came out of, the location of the structure, the approximate age, and the use of the piece(s) when they were in the structure as well. If you would like something more formal than the letter sent, we do offer a Framed Certificate of Authenticity as well. You can find that here.

In many cases, an item may have original hand hewing, circle saw markings, worm holes, knots, nail holes, checking, or other markings. Our aim is to provide as much originality as possible. We truly believe this helps provide authenticity and personalization.

Yes! We can tailor certain products to fit your specifications. Contact us to learn more.

Yes! We are more than happy to provide bulk discounts. Contact us to learn more.

We're incredibly proud of our craftsmanship and offer a lifetime warranty on all of our reclaimed wood mantels and shelves. Should your product ever warp or break simply contact us and we will replace them at no charge.

Learn more about this here.

Some product comes with hardware and others do not. Please refer to the product description or specifications.

In most cases, changes must be made within one business day of a completed order. However, we encourage customers to ensure the order is complete and accurate prior to execution

Yes! You can expedited your order by paying for our Cut The Line upgrade. This will be an option sent once checkout has been complete.

Customers within proximity of our manufacturing location may pick up their orders. Contact us to schedule a pickup time.

A copy is emailed to you and can be re-sent upon request.

Our products are delivered by FedEx via ground/home delivery. If you order is for flooring and needs to ship via LTL/Freight Carrier, the carrier will depend on who is available at the time of shipment.

A tracking number will be provided to you once the shipment has been picked up by the carrier.

Check to make sure the item was included on the original order, and then check to see if there is more than one tracking number for your order. If you have a larger order, they may be split for shipping purposes. If everything shows as delivered, ensure that everything has been completely opened, unwrapped, and checked. If an item is missing, contact us immediately

Please contact us immediately. If a shipping address is changed after an order ships or if an address was entered incorrectly and needs to be changed after shipment, there will be additional costs. You will be responsible for any additional costs associated with shipping changes.

File a damage claim with us immediately within 2 business days of arrival. To report damaged goods outside of the two-day window, contact customer support directly. Please have photos of any external box damages and photo of the damage ready as well.

For orders being shipped outside the USA, customers are responsible for all customs-related duties and fees. These fees are established by the shipping company via customs agents and are not determined by Modern Timber Craft.

For more information about these fees, please contact your local customs office or broker (agent who will help facilitate your order across borders). If this order is shipping Freight (LTL), you must provide Modern Timber Craft with the customs broker's information (Name, Address, Company and Phone Number) before your order can ship.

For any FedEx Ground packages, in most cases the item will be left at the residence. If the order is shipped less-than-truckload (LTL), someone will need to sign for the delivery upon arrival. We recommend that it’s the person who paid for the items. In those cases, the person accepting delivery must be at least 18 years old.

Yes. Shipping costs do apply to orders shipping to Canada. Please contact us for details.

Shipping durations vary depending on destination. However, processing time is standard regardless of destination.

Yes, we ship to every state in the USA.

Returns must be made within 14 business days.

Sale prices cannot be retroactively applied. We recommend signing up for our newsletter to be the first to know when promotions and sales will be running.